Refund policy

At Our Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we gladly accept returns and offer refunds or exchanges under the conditions outlined below.

You may return most items within 30 days of delivery for a full refund or exchange. To qualify for a return, products must be unused, in their original packaging, and in the same condition as when you received them. Customized or personalized items cannot be returned unless they arrive damaged or defective.

To start a return, please contact our customer service team at the803storellc@gmail.com with your order number and reason for the return. We will provide instructions on how to send your item back to us.

Refunds will be issued within 7 business days after we receive the returned product. Refunds will be processed using the original payment method. Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

If you receive a damaged or incorrect item, please notify us immediately so we can resolve the issue with a replacement or refund at no extra cost.

Thank you for shopping with Our Store. We appreciate your trust and business.